If you can’t remember the password or you can’t restore it using available techniques, to make sure that you are the owner of this certain e-mail box, we need to get from you the following information:
- Your name and surname
- Birth date
- Possible answers to the secret question
- The phone number to which you would like to receive your new password (phone number + country code)
- The IP address from which you most frequently visit your email. You can find out your IP address, visiting this link - http://test.antivirus.lv
- Mailbox name which requires a password
- List of the addresses to which you have sent an email or recipients from which you have received messages in your mailbox.
! All received information will be used only for password recovery process.
! Keep in mind that you need to enter into your e-mail box at least once in 9 months using a
Before you recover your deleted email box, check if the mailbox is already open for new registrations.
1. If the mailbox is already open for new registrations, then you can’t restore it.
! When we receive your letter, we will answer you if this mailbox can be restored and which information we need from you.
To clear the username and password that automatically appears at the moment, before you log in your
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