Terms of service inbox.lv

Welcome to inbox.lv!

SIA INBOKSS reg. No. LV40003560720, hereinafter INBOX, provides its services to you in accordance with the following Terms of Service, hereinafter ToS, which may be updated at any time. These ToS apply to the following services provided by INBOX: the free email service Inbox Mail, the free version of Inbox Mail+, and the paid product Inbox Mail+. Any changes to the Website Terms of Use are effective from the time they are posted on this page.

1 Your registration obligations

By using INBOX services, you agree to:

1.1 Provide truthful, accurate and complete personal information as required by the Service Registration Form;

1.2 Maintain and promptly modify your registration data so that it contains truthful, accurate, and complete information. If you provide any information that is not truthful, accurate or complete, INBOX has the right to temporarily or permanently close your account and refuse any future cooperation. When using INBOX products, you are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any action that may be taken using your password or your user account;

1.3 Inform INBOX immediately of any unauthorised use of your password or any other breach of security;

1.4 Make sure you log out of your user account at the end of each session. INBOX shall not be liable for any loss or expense incurred that does not comply with the requirements set out in section 6.

2 Use of Inbox Mail and Inbox Mail+ Services

2.1 In order to use the free Inbox Mail email service, including unlimited use of the mailbox with its specified capacity, outgoing limits and advertising content (as per Paragraph 7.1), it is necessary to fill out the registration form.

2.2 In order to use the free version of Inbox Mail+, including the use of a larger capacity mailbox with no advertising content (mentioned in Paragraph 7.1) for a period of 3 months, it is necessary to fill out an application form.

2.3 In order to use the paid service Inbox Mail+ with a larger capacity mailbox without advertising content (mentioned in Paragraph 7.1) and other benefits for a certain period of time, it is necessary to pay the invoice for the service.

3 The process of purchasing the paid service Inbox Mail+

3.1 In order to purchase the paid service Inbox Mail+, a registered INBOX user must fill out the service application form.

3.2 The application form for the paid Inbox Mail+ service must specify the type of service chosen, as well as the invoicing details, then the terms of use of the portal must be agreed to and the "Order" button must be clicked.

3.3 To pay for the Inbox Mail+ service, you can use online payment methods (Swedbank online banking, SEB bank online banking, Visa/Mastercard/Amex and PayPal), as well as bank transfer.

3.4 If you choose online payment, the payment for the Inbox Mail+ service will be performed at the time of ordering, according to the requirements of the selected payment method.

3.5 If you choose bank transfer, you will receive an invoice, which can be paid both via online banking or in person at any bank.

3.6 After receiving the payment, your paid Inbox Mail+ service will be activated within 1 business day. After the service has been activated, you will receive a copy of the invoice indicating the price of the service and the paid usage period.

3.7 The paid Mail+ service will not be activated without payment of the invoice.

4 Prolonging the Provision of the Services

4.1 INBOX's free Inbox Mail service is provided for an unlimited time.

4.2 You will receive a reminder one week before the expiration of your paid Inbox Mail+ service or free Inbox Mail+ version, indicating the terms for renewing or cancelling.

5 Agreeing to the Terms of Use

When purchasing the service, you enter into a distance contract with SIA INBOKSS. By purchasing the Inbox Mail+ service, you agree that:

5.1 The Inbox Mail+ service will be activated before the expiration of the right of withdrawal (Cabinet of Ministers Regulation No. 255 (Prot. No. 29 §5) of 20.05.2014. p. 22.1 and 22.13), which means that the exercise of the right of withdrawal is not possible.

5.2 The free version of Inbox Mail+ is activated for 3 months and re-subscription is not possible.

5.3 INBOX assumes no responsibility for the timeliness, deletion, defective delivery or inability to store user communications or personalised settings.

5.4 You are responsible for obtaining access to the Service and this access may involve fees to a third party (such as fees to your ISP or for transmission time).

5.5 In the event that your mailbox is deleted or blocked due to a violation of the Terms of Use and is not renewed for a period of 1 year or longer, the portal administration is entitled to delete the mailbox and all its contents without prior approval and warning.

5.6 In the event that the mailbox has been assigned an "inactive user" status and this status has not been changed for 3 years or more, the portal administration has the right to delete the mailbox with all its contents without prior notice.

5.7 INBOX is not responsible for the content that you post, send, transmit or otherwise make available through the Service. You acknowledge that when using the Service, you may come across content that is offensive, indecent or objectionable. INBOX shall have no liability whatsoever for the Content, without limitation to any errors or omissions in any Content, or for any loss or expense incurred as a result of the use of any content posted, sent, transmitted or otherwise made available through the Service.

5.8 You agree not to use the Service to:

5.8.1 Post, send and/or forward, transmit, or otherwise make available any content that is illegal, offensive, threatening, related to torture, torment, defamatory, vulgar, obscene, libellous, hateful, racially, ethnically or otherwise problematic, as well as content that violates personal privacy rights;

5.8.2 Realise discrimination of any kind, including race, skin colour, ethnicity, minority, etc.;

5.8.3 Abuse the name of any natural or legal person or misrepresent your affiliation with any natural or legal person;

5.8.4 Falsify or manipulate personally identifiable information by disguising the origin of any content transmitted through the Service;

5.8.5 Post, send and/or forward, transmit, or otherwise make available any content that cannot be legally, under the applicable laws or custody provisions, communicated to others (such as confidential information obtained or disclosed in the course of employment or non-disclosure agreement);

5.8.6 Post, send and/or forward, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any party (hereinafter Rights);

5.8.7 Post, send and/or forward, transmit or otherwise make available any unauthorised advertising, promotional materials, other advertising content (junk mail, spam), chain letters, pyramid schemes, or any other type of unwanted material;

5.8.8 Post, send and/or forward, transmit or otherwise make available any material containing computer viruses or computer codes, files, programs for the purpose of interrupting, destroying or restricting any computer software, hardware or telecommunications equipment;

5.8.9 Negatively affect the ability of other users to engage in real-time exchanges, such as making the screen "scroll" faster than other users of the Service are able to type;

5.8.10 Interfere with or adversely affect the Service's servers or networks, or fail to comply with any requirements, procedures, policies or regulations of the networks connected to the Service;

5.8.11 Violate, with or without intent, any applicable local or international laws;

5.8.12 Harass or otherwise intimidate others;

5.8.13 Collect or store personal data about other users.

5.9.1. Some INBOX services are intended for you to upload, post, store, send, use, or share your content. You are not obligated to provide content for our offered services, and you are free to choose the content you wish to provide.

5.9.2. Your Content remains yours, meaning you retain all intellectual property rights related to your Content.

5.9.3 If third-party personal data is stored on the INBOX platform, you are the data controller, and INBOX as the data repository is the processor, storing data in accordance with applicable Latvian legislation and GDPR requirements.

5.9.4. You grant INBOX the following rights to your content: to store, share, and edit your content (contacts, files, or photos) to preserve your content in our systems and make it accessible from anywhere in the world. access to INBOX services for your content to create and send letters (e.g., access to contacts, files, or photos). to publish, publicly perform, or publicly display your content if you have made it visible to others.

5.9.5. If you remove any content from INBOX services covered by this section, INBOX systems will cease publication of this content or cease using it within a reasonable time frame.

5.9.6 If you decline the service, all your data and content will be deleted in accordance with the procedure described in section 6 of this agreement.

5.10 You agree that INBOX may terminate access to the Content and may also disclose the Content if required by law or if such termination or disclosure of the Content is deemed necessary to:

5.10.1 Act in accordance with a legal procedure;

5.10.2 Comply with the ToS;

5.10.3 Respond to claims of Content infringing upon the rights of third parties;

5.10.4 Protect the rights, property or personal safety of INBOX, its users and the public.

5.11 You agree that the technical processing and transmission of the Service, including your Content, may involve:

5.11.1 Transmission over multiple networks;

5.11.2 Changes to meet and adapt to the technical requirements of connected networks and equipment.

5.12 Deleting emails
5.12.1 Inbox automatically deletes messages(permanently), located in the Trash folder 30 days after messages are moved or delivered to these folders. Automatic deletion is enabled by default for all users of the free Inbox Mail+ service.
5.12.2. Deleted messages from the "Trash" folder can be recovered by users of the free and paid Inbox Mail+ service only within 7 days after they were deleted from the "Trash" folder. After 7 days have expired, it is not possible to recover deleted messages from the mailbox.
5.12.3. Restoring emails deleted by a user from the Trash folder is not possible if the emails were deleted more than 7 days ago.
5.12.4. Users of the free Inbox Mail+ service can disable automatic deletion of emails from the Trash folder by activating the paid Inbox Mail+ service. More details in point 3.
5.12.5. For users of the paid service Inbox Mail+, messages in the Trash folder are not automatically deleted.
5.13. Deleting an alias
5.13.1 An alias with the status “deleted” will be completely deleted from the system 30 days after deletion was made by the user.
5.13.2. Immediately after the alias is completely removed from the system, this alias name will be available for new registration by any user.
5.13.3. Within 30 days after the user deletes an alias, the user can change the alias status from “deleted” to “active”, thereby canceling the deletion of the alias.

6 Cancelling the service

6.1 Cancelling the free or paid service Inbox Mail+

6.1.1 The paid Inbox Mail+ service is activated for a fixed period of time, which is indivisible – hence the service is indivisible. If you wish to cancel the service, we inform you that the money for the unused time period shall not be refunded in accordance with Paragraph 5.1.;

6.1.2 One week after cancelling the service, Inbox Mail+ is restored to the free Inbox Mail service. You understand and confirm that, by refusing to extend the period of use of the service, you are responsible for moving or deleting email content (that exceeds the free mail limits).

6.2 Cancelling the free service Inbox Mail

6.2.1 The user has the right to delete their personal data by deleting the profile in the section "User Profile". After the performance of this action, access to the profile is blocked and user information is deleted from the INBOX servers: In case of standard deleting procedure - within 2 (two) years. In case of deleting in accordance with GDRP procedure - within 7 (seven) days.

6.2.2 This waiting period is necessary to prevent unauthorised third party activity, using the user's access data.

6.2.3 During the data storage period (Paragraph 6.2.1), the user has the right to renew their profile by means of arrival at the INBOX office and identifying themselves as the profile owner. The personal data shall be renewed no later than two days after receipt of the request.

6.2.4 During the data storage period (Paragraph 6.2.1), the user has the right to delete their profile by means of arrival at the INBOX office and identifying themselves as the profile owner. The personal data shall be deleted no later than two days after receipt of the request.

7 Advertising

By using Inbox Mail services, you agree that:

7.1 The free Inbox Mail email service includes supervised INBOX advertising content, in connection with which:

7.1.1 You accept that the portal www.inbox.lv may contain advertising and that you may receive informative emails from www.inbox.lv, which may also contain third party advertising, including offers of crediting services.

7.1.2 Any unread promotional emails from promotions@inbox.lv in your Inbox will be automatically moved to the Trash one month after they are received.

7.2 Paid service Inbox Mail+ users do not receive supervised INBOX advertising content.

8 Claims and suggestions procedure

The User shall be entitled to address any claims, suggestions or complaints to SIA INBOKSS regarding the received services or their deficiencies. A claim, suggestion or complaint may be submitted by writing an email to support@inbox.lv or by sending a letter to SIA INBOKSS, reg. No. 40003560720, Matrožu iela 15, 2 st., Riga, LV-1048.

The claim, suggestion or complaint shall be reviewed within 15 working days from the date of receipt by sending a reply to the indicated contact address.

If the complaint is recognised to be unfounded and you disagree with this, you may use the alternative dispute resolution options provided for in the laws and regulations by submitting a written application for an out-of-court dispute resolution to the service provider, indicating:

• name, surname, contact information;

• submission date of this complaint;

• nature of the dispute and its justification.

Dispute resolution online:


Information on out-of-court dispute resolution and out-of-court dispute resolution specialists:





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