Schnelle Fragen

     Clearing the Cache and Cookies in a browser helps to fix issues, which cause errors on a webpage if portal has got any changes of design or functionality. If cache is not cleared, browser will use old data instead of new, what can cause errors. Clearing the Cache and Cookies can fix these errors.

Sometimes it is necessary to clear the Cache more than once.

Google Chrome 69.0

1. Select the Tools icon ,

2. Select More toolsand Clear browsing data,

3. Select Advanced, time range All time and select checkboxes:

  • Cookies and other site data;

  • Cached images and files,

4. Click Clear data,

5. Close and restart your browser.

 

Mozilla Firefox 62.0

1. Select Open Menu / Options page:

2. Select Privacy and Security, History

3. Click Clear History, chose:

  • choose Cache
  • choose Cookies

4. Click Clear,

5. Close and restart your browser.

 

Internet Explorer 11

1. Select Tools  and choose Internet Options,

 

2. Under "Browsing history," click Delete,

 

3. Select the following checkboxes:

  • Temporary Internet files and web site files;

  • Cookies and web site data,

4. Click Delete,

5. Click OK,

6. Close and restart your browser.

 

Microsoft Edge 41.1

1. Select Settings and more  and choose Settings,

2. Select Choose what to clear,

3. Select the following checkboxes:

  • Cookies and saved website data;

  • Cached data and files,

4. Click Clear,

5. Close and restart your browser.

 

Opera 55.0

1. Select   and choose Clear browsing dataunder History,

2. In "Obliterate the following items from" select the beginning of time;

3. Select the following checkboxes:

  • Cookies and other site data;

  • Cached images and files,

4. Click Clear browsing data,

5. Close and restart your browser.

 

If You are using another browser or different version, here You can find usefull information about clearing the Cache.

 

There is no such a possibility.  But in this case you can:

  1. create new mailbox with new username
  2. add email forwarding from old mailbox to new
  3. write email to our technical support, with a request to transfer all the contents and contacts of the old mailbox to a new one.

Remember – to keep your mailbox active at all times, you must enter your mailbox at least on time in nine months. 

Otherwise, the old mailbox will be marked as “Inactive”, and after 2 years it will be deleted.

 

Choose which browser you want to download:

Mozilla Firefox (recommended)

Google Chrome

Ms Edge

Safari (for iOS/MacOs)

Mypal (for Windows XP & Vista) - install can here (ZIP version) or .EXE version

 

We don't support more:

  • Internet Explorer 11
  • Firefox 57 or below
  • Google Chrome 52 or below
  • Safari 11

Problems with updating the browser by yourself?
If you are using a computer and you do not have rights to install or update the software, ask the administrator to do it.

It is not possible to update an existing web browser?
If you cannot change the browser due to lack of compatibility (for example, usage of old browser-specific software), you can install a second browser from offered and use it for web page viewing.